The Orderman warranty

The unique Orderman warranty secures your investment.

The Care & Care Gold warranty from NCR Orderman is unique in the industry. With the Orderman Care & Care Gold service products, you’ll protect yourself over many years against unplanned breakdowns and expensive repairs. Care & Care Gold is Orderman’s all-inclusive, no-hassle warranty.

Orderman System Benefits

Purpose built for the hospitality industry.

Whether you operate a restaurant, café, bar or ice cream parlor, your guests expect fast, friendly and reliable service. The prerequisite is seamless ordering and billing processes. NCR Orderman provides you with the equipment you need to meet these requirements: long-lasting POS terminals, handheld ordering systems and practical accessories. From these components, we developed the Orderman system, which we invented more than 25 years ago and have continuously developed.

The extensive Orderman warranty model

Guaranteed for successful restauranteurs.

Choose NCR Orderman and benefit from a high product service life and the most comprehensive warranty model for POS terminals and handheld devices in the industry.

No other provider offers up to 6 years of warranty for POS terminals and up to 5 years warranty for handheld devices. Also the scope of the warranty is unique. If a problem occurs, our services go well beyond simple repairs: Care & Care Gold is based on a refurbish approach in which we not only replace defective parts but also overhaul the product entirely, swapping out older parts and the unit’s appearance. The Orderman repair team not only exchanges defective parts but also all parts that have surpassed 50% of their expected service life (Touch, Display, MSR), ones that have a cosmetic defect and parts that are no longer state-of-the-art. In addition to the hardware repairs, we also upgrade the firmware, drivers and images.