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June 2018 Orderman7 Replaces Unreliable WiFi Solution

It is a challenge to get everything to the table on time, especially when many different items are ordered at once. For this reason, Iain Gallie, operations manager at Mezzidakia, chose the Orderman7.

Guests at Mezzidakia experience a great culinary journey through the eastern Mediterranean with every visit. The restaurant is the latest concept in a total of six popular Glasgow dining destinations. Located directly in the City Center, unmistakable flavors from Turkey, Morocco, Lebanon, Persia and Greece provide an excellent tapas-style menu.

To ensure every guest’s dining experience is perfect, the Operations Manager Iain Gallie decided to go with Orderman. Six Orderman7 handhelds with software created by ICR Touch were installed by our partner Alliance Till Systems, giving staff at the Mezzidakia the right tools to provide Mediterranean style hospitality at all times.

“Alongside an excellent menu, it is important to our guests that the food is brought to their table on time. This requires good service staff and the right tools to help them do their jobs. We were looking for a mobile ordering system that worked – but we definitely did not want a WiFi-based system. We tried a WiFi system in one of our other restaurants and it constantly crashed. At Alliance Till Systems, we trust the dealer and were given good advice. We are very happy that we chose the reliable Orderman Secure Radio system,” says Iain Gallie.

He also explains that the Orderman solution lets his service staff spend more time with the guests, because it is no longer necessary to enter orders at the till. The Orderman7’s durability and ease of use also make the solution a worthwhile investment in the long-term.

Click here for more information on the Orderman7.

March 2018 Orderman5 on tour in Europe

The Orderman5 has been touring the most important trade fairs in Germany, Spain, Italy and France.

The Orderman5 prototype had its premiere for the public in early February at the Intergastra trade show in Stuttgart. Here, attendees had the chance to handle and test out as many as 30 units at exhibitor booths.

Around the same time, the Hotel Riva Expo was held at Lake Garda, which has been one of the best attended trade shows for hospitality and professional catering in the European region for over 40 years. Here, our Italian colleagues presented visitors with the new Orderman5.  

In Spain, the Orderman5 was exhibited at two trade shows: at the H&T hotel and restaurant expo in Málaga and at Hospitality Innovation Planet in Madrid. Both trade shows are international gathering points for industry professionals interested in the latest hot topics and innovations.

The Orderman5 was also presented at two trade shows in France: the Agecotel show in Nice and the Salon Breizh in Rennes. At both expos, everything revolved around hotel, retail and cooperative hospitality. Visitors got an overview of the latest products, services and trends of tomorrow. Finally, the Orderman5 created a buzz at the EuroCIS trade show in Dusseldorf and at Internorga in Hamburg!

February 2018 Ensure your lithium-ion battery pack lasts longer!

With proper handling, you can extend the life of our lithium-ion battery.

The most influential factors in the aging process of a lithium ion battery are, first, the charging cycles and, second, the temperatures to which the battery is subjected. It functions on the principle of the movement of ions (i.e. electrically charged atoms) between the positive and the negative electrode.  This movement causes the battery to age and thus its performance decreases over time, like the battery of a mobile phone.

With normal use, we recommend replacing the battery of Orderman handhelds every 2 to 3 years to ensure proper operation.

To ensure that your lithium-ion battery ages as slowly as possible, we have prepared the following care instructions for you:

1.  Store your battery at room temperature (20-25°C). The worst thing that can happen to a lithium-ion battery is for it to be exposed to elevated temperatures in a fully charged state. Heat is by far the most significant factor in reducing the service life of a battery.

2.   Unused replacement batteries also age. All batteries age over time, regardless of whether or not you use them. For this reason it is not worthwhile to buy in bulk and stock up, since unused batteries last just as long as those that are used daily.

3.  Do not store battery packs fully charged. Avoid "continuous charging" and use replacement batteries which are stored in the charging station regularly.

Get the most out of your lithium-ion battery!

November 2017 Orderman in, tablets out: The Tavern adopts professional solution!

As a US citizen, the owner Keith Gurney has adopted the American style of service at his restaurant. Staff at The Tavern are well equipped to provide guests with an outstanding service experience.

Seven Orderman7 handhelds allow for a fast and reliable placement of orders, as well as accurate billing and an efficient work flow.

“The use of the stable Orderman Secure Radio instead of WIFI and the unrivalled build quality were the main reasons for choosing Orderman hardware”, says Keith Gurney.
“The Secure Radio is a closed system, which we have found to be much more reliable than any WIFI based products we have tried. We tested the handhelds on site and found that they have a 200-meter range. When we dropped them down several flights of stairs, they were still in perfect working condition”, he goes on.
Previously, The Tavern had used solutions based on Android tablets. The hardware was damaged regularly despite the use of protective cases, leaving the owner with replacement costs that were spinning out of control.

“The Orderman handhelds allow a level of confidence that hardware will be up and running every day, without need for backups or replacements”, Mr. Gurney tells us.

August 2017 Thank-you to Our Employees with a Service Anniversary!

In the first half of the year, we celebrated 11 service anniversaries! These staff members have had a major role in shaping the company. Through their ongoing loyalty and commitment, they have made it what it is today.

Congratulations to:

Sebastian - 20 years
Heimo - 15 years
Andrea - 15 years
Andreas - 10 years
Michael - 10 years
Thomas – 15 years
Oliver - 10 years
August - 10 years
Gerald - 5 years
Michael R. - 5 years
Marc - 5 years

When asked what creates loyalty to a company for so long, the majority responded "because of the good work environment, the partners and colleagues, and because the job activities are varied. There is always something to do."

We are pleased to be able to work as part of such an experienced team.


May 2017 The New External 2in1 Waiter Key Has Arrived!

All Orderman POS systems can now be upgraded.

One of the top features of our Columbus800 and Columbus400 models is now also available as an external option. The external version of our 2in1 waiter key enables customers to upgrade every Orderman POS system. The legacy driver, which was released in January, makes the waiter key backwards compatible with our Columbus 300, 500 and 700 systems. As an accessory to the 2in1 waiter key, we also offer a useful mounting kit, which allows the waiter key to be firmly mounted to a tabletop or wall. A standard velcro strap is included with every 2in1 waiter key.

Do you want to order the external 2in1 waiter key? Contact us today!

February 2017 NEW: The low-cost Orderman7 charging station

Low-cost alternative to the service station – perfect for small and medium sized installations!

Reduce costs with the Orderman7 charging station. The Orderman7 charging station is designed for smaller and medium sized installations. Often, all that is needed is a single service station for remote maintenance and the charging station to just simply recharge the handhelds. The Orderman7 multi-service station on the other hand, is best suited for large businesses that need to recharge and service multiple Orderman7 handhelds and extra batteries at once.

You would like to order an Orderman7 charging station? Contact us today!

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